Why Wasla Outsourcing?
Wasla Outsourcing is one of the leading companies that efficiently provides an array of value added BPO services that effectively address the needs of diverse industries serving Local and International markets through leveraged talent human pool and technology expertise
The main driver for a company to go outsourcing is to get the service level at its highest with minimum investment, Wasla has a powerful infrastructure, latest voice applications technology and very concrete and secure data system
Your trusted call center outsourcing experts for a wide range of inbound & outbound services including Customer Support, Telemarketing, Lead Generation, Reservations Handling, Collections, Fundraising, Order Taking, Technical Support & BPO Services.
With Wasla’s full outsourcing solution, The HR Team seamlessly becomes your HR department. You’ll receive ongoing support tailored to suit your business’ specific needs with dependable strategic and tactical services you can rely on.
Wasla’s highly skilled technical support agents stretch every metric. With proven processes & best practices we strive to go beyond KPIs and consistently improve speed-to-answer and first call resolution, which means fewer calls pass on to our client’s teams.
MILLION TRANSACTIONS / MONTH
“We have had a very successful business relationship with Wasla Outsourcing for the past ten years. Wasla Outsourcing provides ramp-up support for our peak hours. They have a transparent system for maintaining a strong connection to our customers and are a true extension of our business with no customer services issues whatsoever.”
“I recommend Wasla Outsourcing for its first-class technology and because they go above and beyond to make sure customers are taken care of. With Wasla, we got exactly what we wanted in terms of the phone system features, the flexibility, and how easy it was to collaborate as partners. Wasla Outsourcing has played an integral role in our growth.”
“We wanted our customers to be treated like we would treat them ourselves. A goal any company would probably want. Wasla Outsourcing wasn’t the first company we tried. Believe me, there is a difference. We are very satisfied with their performance.”
“I have had the pleasure to use Wasla Outsourcing services and have nothing but good things to say. They stay up to date with our needs and have an excellent training team that gets agents up to speed swiftly and effectively. Their reporting systems were tailored to our needs, and the management team is always accessible and extremely helpful. Most importantly, our customers had great experiences when working with the contact center agents.”
“When people reach us through Wasla Outsourcing, it’s as if those people are speaking directly to our own staff with the passion in fulfilling the customer’s needs . Based on this successful customer service experience, we expanded with Wasla into outbound calling campaigns and were very happy with the results. Wasla Outsourcing has a strong work ethic, attention to detail, and exceptional management practices in place. I do not hesitate to recommend them.”
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